All items are made to order, so we do not accept returns or exchanges for any reason. We are committed to making your product right the first time and we love working with customers to make that happen. However, we do offer refunds if there was a serious mistake with your order after we have reviewed it.
Customer Service
Mistakes happen and we are the first to admit we are not perfect. If you believe there was a serious mistake
with your order and we deem the mistake was truly our fault after review, we will replace the damaged item at no
cost to you. Simply email our customer service team. Please include the following
information with your email so we can review and respond to your request as quickly as possible;
1. Let us know the order id.
2. Please take a quick picture (nothing fancy a clear phone photo is great) of the issue so we can see exactly what you are seeing.
3. Include a brief written description of the issue.
All issues must be reported within 30 days of receiving the order for us to review it. Unfortunately, we cannot review possible issues reported after 30 days.
